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Frequently Asked Questions

I’m new to buying custom clothing online. What should I know?

We have developed and designed a very user friendly application to allow you to choose fabrics, styles and other customization options. Still, in case of any difficulty our Customer Service Team is always there to guide you each and every step of the way.

 

Are your suits truly Bespoke?

Yes, we offer true bespoke suits. With an expert team of designers and time-tested tailoring techniques we deliver bespoke suits that are custom made for all customers.

 

What fabric choices do I have?

We offer over 1,000 varieties of finest fabrics which are processed and woven by the most prestigious Italian and British manufacturers. We deal in the world’s top brands that include Marzoni, Ermenegildo Zenga, Holland and Sherry, Dormeuil and Cerruti Dal 1881 to name a few. Oscar offers pure wool Super 130's to Super 160's, as well as mohair, silk, and cashmere blends. These fabrics are luxuriously soft to the touch and come in different weights, colors, patterns and finishes.

 

Can I see the fabric in person?

Currently that service is available only in Hong Kong, Johannesburg and Dubai. You will need to Book an Appointment and our executive will visit you with the fabric swatches.

 

Can I supply my own fabrics?

We do not accept fabrics from the customer. We have such a huge collection of world class fabrics to choose from.

 

How long does it take to make a custom suit?

The turnaround time is usually four to six weeks, but could be expedited depending upon the order.

 

What is the suit construction process?

Once your order is received our expert tailors then hand-stitch each garment with immaculate detailing and fully integrating your custom specifications to fit your body shape. From cutting, to sewing, to fitting, we closely monitor the progress to assure you get only the finest quality bespoke clothing.

 

Does Oscar ship internationally?

We ship globally to all countries. Our shipping is free of cost. We have partnered with the leading courier companies including FirstFlight, DHL, FedEx and DTDC.

 

What if my suit or other custom garment does not fit – how can I get it altered?

Though we craft your garment so as to give you perfect body fitting but incase you still need some alteration you need to go to your Account and open your order and apply for the Alteration. Once Alteration request is approved, you can return the item to us and our tailors will do the work needed at no extra cost. Or, you can get it done from a tailor in your area and we will reimburse the alteration charges up to $100.

 

What is your return policy?

Please refer to our Return/Remake/Refund policy.

 

What if my measurement is not accurate. Should I get measured by a professional hand?

If you take a help from a friend and follow our step by step guide to measurement, it’s a 15 minute job and is actually quite easy and fun. Your submitted measurement is reviewed and if anything seems off we get back to you to get is corrected or remeasured. No matter what, we make sure that you get a perfect fit suit.

 

Can I get measured in person?

Currently that service is available only in Hong Kong, Johannesburg and Dubai. You will need to Book an Appointment and our executive will visit you to measure you in person.

 

Can I base my measurements on a suit that I already own?

No, we do not use the measurement of an already existing suit. We prefer to make a suit based on your body measurements to fit your body shape.

 

Where are your suits and other garments constructed?

All your suits are designed and crafted at our state of the art work shop based in Hong Kong.

 

How do I book an appointment? How does it work?

1) Visit our website www.oscar-international.com and visit the link ‘Book An Appointment’

2) Chose a suitable date and time when it would be convenient for our executive to visit you in person.

3) Please keep yourself free and relaxed at the time of your meeting with our executive as choosing a fabric and getting measured may take upto 30-40 minutes of your valuable time.